We deliver 98.6% accuracy to all our clients all the time by installing system-wide quality assurance policies that are the most stringent in the industry.
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We are the only company in the industry which has an in-house staff of paramedical professionals, medical and law students, medical and law interns and residents, physicians, lawyers, and English major graduates and professors who oversee the editing and proofreading of all reports. Most of our medical transcriptionists are graduates of a 4-year course with bachelor degrees in office management and graduates of 4 year paramedical courses such as nursing, medical technology etc.
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Our employees go through three screening filters. Prior to employment, all applicants must pass a stringent examination in medical and legal terminology, style, grammar, punctuation, format and structure. All successful candidates who pass the written test are then subjected to a rigorous interview and oral examination. The few applicants who survive this procedure are then provisionally hired and all their work regularly inspected and reviewed for three months before they receive permanent employment.
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All full time and permanent employees receive the best salary and benefit in the industry-bar none. Our unrivalled pay and benefits package is our formula for finding the best MTs and has given us the lowest employee turnover rate in the industry.
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We have weekly and monthly continuing education events. Attendance at these events is mandatory. Tests may be given at the end of these sessions. Test results are used for position, salary/benefits and continued employment assessment.
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We perform full voice review of 12 % of our completed reports, four times the industry standard of 3%.
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All new employees are subjected to our mandatory listen-review of their work.
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Every one of our MTs undergoes monthly random quality reviews by the quality assurance department.
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MTs who average 98.6% for three consecutive months in their quality performance ratings receive a quality performance bonus.
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To maintain our exemplary level of quality, we conduct monthly customer satisfaction surveys to assess our performance.
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We have a ratio of one proofreader to four transcriptionists, the highest in the industry.
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Our obsession with quality has earned us a 98.6 % customer retention rate.